A large portion of our business is done with other resellers. We enjoy working with other repair centers, distributors, consultants, IT support teams and more. Some outsource to us just for our specialty repairs (power jack, backlight repairs, screen replacements, etc.) and some outsource all of their laptop repairs and desktop repairs to us.
We’re a small business that has concentrated on laptop repair solutions since 2000. We’ve seen a lot of problems and sourced many parts in that time. We have resellers that use us once a year and others that use us daily. We believe you’ll automatically be a repeat customer. Here we basically say what we do and do what we say.
Time: We will start diagnosing or working on your machine in 1-2 business days, often the same day.
Price: Diagnostics are 100% free. We will call you with a quote and your approval to perform the repair. Or, if you already know the problem and have given us approval, we will immediately start the repair process. We do provide discounts to resellers. Parts pricing is also very good and we have competitive pricing on screens, keyboards, adapters and other parts, many of which are in stock. For certain items, we can offer to the choice of using either new or used parts and allow you to make the pricing decision. If you are a North Carolina reseller, please provide us with a completed E-595E form so that we can eliminate charging you sales tax.
Parts: For your convenience we stock a large inventory of parts. There are only a handful of companies on the East Coast that carry the variety of parts that we do. We do not sell these online, they are for in house repairs and for our resellers. We also have developed relationships with multiple reliable suppliers that provide us with parts that can be hard to locate.
We can work with you regarding your specific needs in regarding expediting our services or deliveries, billing requests, accounting / tracking information and most other special requests.
We hope to hear from you soon!
Please visit our contact page for more information, or call 919-468-3999.