We take the privacy of personal information seriously.
Information Collection and Use:
We only collect data from you to allow us to contact you about your computer, to bill you when the work has been completed and to allow us to perform diagnostics / repair of your computer. We do not sell or rent your personal information to any companies.
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to Absolute Computers.
Credit Card Surcharge:
We do not have a surcharge on credit cards.
All computers and other equipment will be kept in the facility for no more than 90 days. After 90 days, the computer will be considered abandoned and will be used for parts or recycled unless previous arrangements have been made concerning a customer’s specific machine. We make efforts to contact the customer before disposing of the machine.
Absolute Computers takes every precaution to keep and/or save your data. However, we are not responsible in the event of lost or missing data.
We protect the confidentially of the data on your machine. We do not look at your data, images, etc unless needed as part of the repair process. During data recovery, we are sometimes asked if specific files have been recovered and so during that recovery process we may review your data for the process of helping you understand the degree of data recovery possible. Our employees know that maintaining confidentially of customer data is an absolute requirement.
Turn Around Times:
We attempt to repair your computer as quickly as possible. We normally diagnose and repair computers in the order they are received. (The one exception is that priority is given to customers that pay an Expedite Fee). Note that we normally quote TAT in “business days” ie Monday through Friday excluding holidays. We will provide you our best estimate of the diagnostic and repair times needed for your computer. If we determine a part is needed for repair that is not in stock – we will provide you our best estimate of the delivery time for that component. However, on occasion, we do have delays. They can be caused by employees being out sick or delays in the shipping of the parts needed for repairs. We can not be responsible for these delays however we will strive to keep you informed if we are having any delays such as the above.
If you drop off your machine or ship it to us to diagnose We will do that without charge.
We do charge in the following situations:
– You request your machine to be expedited.
– You request us to ship your machine back to you as opposed to picking it up.
– You request us to document the diagnostics we performed in a letter for your insurance company. (We have found that many insurance companies call us and we end up spending excessive time on the phone explaining the technical problem with your machine to a person not familiar with computer repairs).
– You request us to perform this service on-site.
– In certain limited occasions, we find that we need a specific part to determine if we can repair your machine. In these limited situations, we will explain the diagnostics that we had been able to perform up to that point. We will give you the option to pay for this next step of the diagnostic process. This happens rarely but is needed in certain situations.
If your machine has been damaged due to a liquid spill (water, iced tea, milk, wine, etc) – we will provide you our diagnosis to the best of our abilities. On occasion, we will explain that the motherboard has some signs of liquid damage that may be made operational if cleaned. We will give the option of cleaning the board or replacing the motherboard. The cleaning option is the cheaper option but we can not clean under surface mount components. Therefore we may perform the cleaning and the computer will be operating on the technician’s bench. However over time, the contaminants under the surface mount components may migrate and cause shorts rendering the computer nonoperational within a few days of the cleaning. We will have charged you for both labor and any replacement hardware. In a situation where the cleaning is not successful, we will refund the complete labor charges.
We have a 90 day warranty on all hardware repairs unless there is evidence of damages to the laptop. If we replace your keyboard and your hard drive fails – that is not covered by our warranty. If we replace your laptop screen and then your laptop is dropped and the screen breaks – that also is not covered by our warranty.
We have a 90 day warranty on our refurbished computers.
We have a 1 year warranty on our new computers.
If you have any question regarding our warranty policy regarding your specific repair – please ask.
Dead Pixels on LCD Screen Replacements
All manufacturers allow for some dead pixels on an LCD screen. Dead pixels are created during screen manufacture. They do not get worse or multiply with time. Laptop manufacturer policies vary from company to company. For example, Dell’s somewhat complex policy involves a count of subpixels and differ depending on if they are on or off – so there is no simple industry wide policy. In addition, our suppliers policies vary. For new laptops, we use the manufacturer’s policy. For customers in which we do screen replacements, we also follow our supplier’s policies. Most (but not all) suppliers will allow us to return a screen with 6 or more dead pixels. A dead pixel is one that is either always one or always off.
Many times we will provide you a quote for the cost of repairs verbally over the phone. If you would like a written copy of the quote for repair of your machine – please ask and we can provide either a hard copy to you in person or an email.
How to Contact Us:
If you have any questions or concerns about Absolute Computers policies, please contact us at firstname.lastname@example.org or give us a call at (919) 468-3999.
We are conveniently located to computer users in Apex, Cary, Clayton, Durham, Fuquay-Varina, Garner, Holly Springs, Knightdale, Morrisville, North Raleigh, Wake Forest, Wendell and Zebulon. We also have customers coming from Angier, Chapel Hill, Carrboro, Fayetteville, Fort Bragg, Sanford,Spring Lake and Rocky Mount. We also have computers sent to us for repairs from across North Carolina and the 48 contiguous states of the US plus Puerto Rico.