Typically if a laptop arrives here for repair and it has failed hardware and it is a newer machine we will check the warranty.
If the machine is under warranty there are usually several options depending on the type of warranty you have and who manufactured the laptop.
Typical things covered under manufacturer warranty:
- Bad hard drives
- Failed motherboards
- Flickering screens
Things normally not covered under manufacturer warranty:
- Cracked screens
- Cosmetic damage
- Spill damage
- “Abuse” and neglect
- Cracked plastics
Can we handle the warranty?
Customers ask this every day. Yes and no. We are not an “authorized service center” for any manufacturer. And, with a few exceptions, there are no authorized service centers for most manufacturers in the Raleigh area.
We can however handle the warranty process for you if you’d like (most of the time).
Reasons people have us handle their warranty
- Time. Some manufacturers will send your phone call to a foreign country and drag it out for 3 – 4 hours. This is a very painful process and usually involves a call that magically drops just when you’re about to get the warranty organized.
- Shipping. Some manufacturers want you to ship the unit. This means waiting around for a pickup, and coordinating a drop off.
- Tech support. Another nightmare is dealing with insane tech support agents. You can be on one end of the line telling them that your screen is on fire and they will be asking you “Did you try unplugging it yet?” Some tech support agents exist just to discourage you from utilizing the warranty.
- Privacy. Many manufacturers insist the hard drive is in the machine for warranty. This is BS. We will keep your data safe while the unit is properly fixed.
How much does this cost?
Our rate is $60/hr. Usually you’re looking at a $75-$90 fee and we’ll handle the entire warranty repair process We always make sure everyone is fully aware that they can get their unit covered for free! Generally, we get things done quicker. And, when we handle it, you just hand it off to us and we deal with the problems. Or, save yourself the money and do it yourself.